who are we?

this website is operated by Signarture Pty Ltd, a registered Australian Company [ACN 116 872 194]. we have been trading since 2006 and this website has been operating since 2007.

where are signarture artworks made?

artworks purchased through this website are made in Australia. we produce each artwork to order, assuring the highest quality product, supporting local manufacturing and minimizing our carbon footprint.

how do i order a custom colour?

please contact us advising the name and shape (Square, Rectangular or Panoramic) of the artwork and the colours you would like to substitute. a minimum $50 colour customisation fee will apply which includes provision of a PDF proof for your approval.

how do i order a custom size?

please contact us. we can make our canvases in sizes up to 240 x 290cm and in all manner of diptychs and triptychs. our perspex artworks are only limited by the size of the perspex sheets available and again we offer multi-panel options.

where do i find the prices?

within the galleries, click options and prices. alternatively you can download a complete price list here

do you offer trade pricing?

yes. if you are an architect, interior designer, decorator, property developer or marketing professional, please register your business so that we may provide you with pricing appropriate to your business and access to these prices when purchasing online.

do you offer volume discounts?

yes. significant discounts apply for large fit outs. if you are specifying or purchasing artwork in volume, please register your business and provide details of the project requirements and budget.

what methods of payment do you accept?

through this website we accept payment by VISA and Mastercard, or via a Paypal account. if you prefer to pay by EFT, BPAY or cheque, please contact us and we will raise a pro-forma invoice.

is your online payment gateway secure?

our online payment gateway is operated by Paypal, the global market leader in secure online payments. your credit card information is never shared with us.

do you charge for delivery?

yes. you can preview these by clicking the checkout and proceed to payment buttons. we do reserve the right to apply a surcharge to remote areas. please contact us for a quote prior to order placement if this might apply to you.

is GST included?

yes. GST is included in all the prices shown on this website, and the amount of this GST component (10%) ill be shown on your PayPal transaction receipt. we can also send you a separate Tax Invoice on request.

do you ship outside Australia?

yes, we can ship to any destination worldwide serviced by our logistics partners. our prices are converted to your local currency at rates determined by Paypal. you will be responsible for any import duties or goods and services taxes where applicable. we reserve the right to apply a surcharge for delivery to countries without a regular freight service with Australia. please contact us for a quote prior to order placement if this might apply to you.

what will the costs be in my local currency?

per above, our prices are converted to your local currency at rates determined by Paypal.

how long will it be before i receive my order?

please allow 3 weeks from receipt of your order to dsipatch, and a day to a week for delivery depending on your location relative to Sydney, Australia.

what if i need quicker delivery?

please contact us. we can usually prioritise production and can sometimes dispatch within 1 week. you can also request a time definite, express delivery service for a surcharge.

can i track my order?

yes. we email you your tracking number and a link to the logistics partner website on dispatch.

will i have to sign for my delivery?

yes. for your security and peace of mind, a signature is required for all orders. please provide an address where a signatory will be available during normal business hours.

do you require a contact phone number as well as an address?

yes. your contact phone number is provided to our freight agents and may be used by them for example in case of difficulty in locating your address or site access.

what if the goods arrive damaged?

whilst we package our artworks carefully, accidents can happen in transit. you should refuse to accept the delivery if it is clear the goods themsleves are damaged. if the packaging appears damaged and you are concerned the goods may be too, you should note "damaged in transit" before signing to accept the goods. please take photograps to illustrate the damage and contact us right away. see our terms and conditions for full details.

what if the artwork colours aren't as anticipated?

all computer screens display colour differently and all printers ouptut different results. if colour is critical to you, please either order the swatch palette or request our free colour checker to avoid any disappointment.

what if the artwork doesn't suit the space as i envisaged?

if you're not confident in your choice, for peace of mind we encourage you use our visualise it at home service or seek the advice of a local design or decorating professional.

what is your returns policy?

we custom make each artwork to your specific requirements so you will understand that we cannot accept returns for a change of mind. please choose carefully and make use of our tools and services to check colour/size/selection prior to ordering. where the goods are delivered damaged or incorrectly supplied, we will arrange collection and remedy the situation at no additional charge to you. please see our terms and conditions of sale for full details.

once i own my artwork do i own the copyright?

no. the sale of artworks does not include or convey to you any intellectual property such as copyright, design right, trademark or similar. these remain the property of signarture pty ltd at all times.

are the artworks supplied ready to hang?

our canvases are supplied ready to hang and our perspex artworks are supplied with the necessary architectural spacers and full instructions. for the perspex artworks, you will need 8 guage screws appropriate for your wall finish.

can you arrange installation?

please contact us. we currently offer professional installation in Sydney, Brisbane and Melbourne.

i have another question: can i speak to someone?

yes of course! if we haven't answered your query or you'd like further information, please give us a call or send us an email from the contact page.